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OUR BEST RATE GUARANTEE - YOUR BEST CHOICE

Why pay more anywhere else? Our Best Price Guarantee Protects You From Future Price Drops.
Our early booking specials offer great savings. From 01 July 2019, when booking them, rest assured that the price quoted will be the lowest possible price you could possibly receive. In the unlikely event that the public price is lowered even further after your reservation has been paid, we will discount your room reservation to match the new price.

Book online directly with the PANDANUS RESORT (pandanusresort.com) and we will GUARANTEE the following:

  • The absolutely lowest immediately bookable rate you can find anywhere on the internet
  • One complimentary glass per person of the Pandanus drinks at Waterfall Lounge
  • Early check-in as early as 10:00 (Subject to room availability)
  • Late check-out as late as 16:00 (Subject to room availability)
  • Free room upgrade to the next category (Subject to room availability)
  • If within the next 24 hours of booking you find a lower, immediate bookable rate on the internet, with the same reservation conditions (room category, dates, number of people staying, restrictions, terms and conditions), please contact us and we will match the rate plus extend a further 5% discount on your rate

Terms and Conditions:
1. Best Rate Guarantee applies to rates and reservations made online only or direct with hotel by telephones or email.
2. Reservation must be made directly via the hotel website prior to making a claim.
3. Applicable against bookable rates for the same length of stay, dates of reservations, room category, number of persons, currency and other reservation conditions
4. Claims will only be accepted within 24 hours after reservation is made
5. No claims will be accepted for arrivals within 72 hours (3 days) of claim
6. Pandanus Resort will investigate and inform you of our decision within 48 hours of having received your claim
7. Pandanus Resort will extend a further 5% discount on the booked rate once your claim is confirmed. Discount will be applied to your reservation prior to arrival and reconfirmed
8. Pandanus Resort Best Rate Guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay
9. The Best Rate Guarantee does not apply to:
          a. Websites that package room nights with any other components such as tours, flights, transfers, etc.
          b. Auction sites
          c. Private members sites
          d. Closed user group offers
          e. Negotiated rates with PANDANUS RESORT Travel Partners
10. To proceed with the claim please send us ALL the following information via email to rsvn@pandanusresort.com
          a. Guest Name
          b. Reservation Confirmation Number
          c. Check-in/Check-out Date
          d. Website address where you found the lower rate
          e. A screenshot featuring the date and time at which you found lower rate. The screenshot must show the dates of
          travel, room type, rate and inclusions, as well as the time stamp.

Contact: +84 252 3849 849 / rsvn@pandanusresort.com

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Pandanus Resort 
3 Nguyen Huu Tho, Mui Ne, Phan Thiet, Binh Thuan, 77118, Viet Nam 
T. +84252 3849 849 F. + 84252 3849 850
E. pandanus@pandanusresort.com



  

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