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Terms of use

By proceeding with the reservation you accept and agree with Pandanus Resort (the Resort) that the reservation (details of which are set out above), if accepted by us, shall be on the terms and conditions as follows:

RATES AND DEPOSIT

  • The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
  • Rates quoted are in Vietnamese Dong. 
  • Rate is for 1 or 2 adults only. 
  • Rates do not include any applicable prevailing government taxes at the time of occupancy. The Rates are subject to 10% VAT and 5% service charge.
  • The maximum number of guests per room is either 2 adults + 2 children (below 12 years old), or 3 adults. Fees apply should a rollaway bed be required. Please contact the hotel for more information. 
  • A cash deposit of VND 1000.000 for each night of stay or a valid credit card is required upon check-in for incidentals in addition to full payment of room and tax. 
  • In the event you complete a booking based on a rate that has been incorrectly posted, the Hotel reserves the right to correct the rate or cancel the reservation at its discretion, and will contact you directly in order to do so. 
ELIGIBLE AGE FOR CHECK-IN
You must be at least 18 years of age to check-in and register for a room.

CHECK-IN AND CHECK-OUT TIME
  • Should you arrive at the hotel prior to the normal check-in time, you are advised to approach the Hotel's Guest Services Desk for assistance in storing your luggage until check-in is available. If arriving early, you are also advised to consider making a reservation for the evening prior to your arrival. 
  • Late check-outs are available on request subject to room availability and occupancy level. 
  • Please check with the Hotel's Front Desk at least 24 hours prior to your departure on the availability of late check-out. A half-day room charge may be incurred for late check-out between 12:00 to 18:00 and a full day room charge may be incurred for late check-out after 18:00

EARLY ARRIVAL AND LATE DEPARTURE
  • Check-in time is from 14:00 and check-out time is by 12:00. 
  • A valid government-issued identification or passport is required at check-in.

CREDIT CARD CONFIRMATION
  • A valid credit card is required for all reservations to secure your reservation. 
  • Upon reservation, your credit card will be charged for the amount indicated on the booking confirmation page and email. 
  • The Hotel accepts Visa, Mastercard, American Express, and JCB credit cards. Debit Cards are not accepted. China Union Pay is also accepted.
  • Exchange rates are applicable at the time of reservation, but are subject to currency fluctuations and billing will be at the prevailing exchange rate upon completion of your stay. 
CANCELLATION POLICY
  • Cancellation of and/or amendments to your reservation must be made 48 hours prior to your arrival date. 
  • Cancellation or amendment made within 48 hours of arrival will incur a cancellation fee of one night's room charge (inclusive of any applicable prevailing government tax). 
  • In the event of no-shows, a fee of one night's room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation. 

GROUP RESERVATIONS
For reservations for groups of 10 rooms and above, please email the Resort at rsvn@pandanusresort.com.

CHILD BREAKFAST CHARGE
All rooms and suite rates do not include child breakfast charge. Child breakfast charge is applicable for any child between 6-12 years old. Breakfast for children 5 years and under is free. Child breakfast is chargeable to guest account at walk-in price upon consumption.

GENERAL PROVISIONS
  • By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Resort, your stay subsequently shall be subject to the Resort's standard terms and conditions of stay. 
  • The Resort may, at its absolute discretion, cancel the reservation if the Resort is of the opinion that the reservation information provided is falsified or incomplete. 
  • The Resort shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice. 
  • You shall indemnify and hold the resort harmless in respect of any liability, loss, damage, cost, and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Resort. 
  • The Resort shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Resort. 
  • The reservation and the terms and conditions set out hereto shall be governed in accordance with the law of Vietnam.

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Ho Chi Minh Sales Office
2C1 - 2C2 Truong Sa, Ward 19, Binh Thanh Dist.
Tel: +84 28 3840 8968 - 8969
Email: sales@pandanusresort.com

Pandanus Resort
Mui Ne, Phan Thiet, Binh Thuan, Vietnam.
Tel: +84 252 3849 849 - Fax: +84 252 3849 850
Email: pandanus@pandanusresort.com

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